Customer Service Excellence - Alysia Cook

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Name: Customer Service Excellence - Alysia Cook
Date: March 9, 2017
Time: 8:30 AM - 12:00 PM CST
Event Description:
Hear tips on providing excellent customer service from Texas Friendly certified instructor Alysia Cook.

Alysia is Principal of Opportunity Strategies LLC, a professional facilitation, customized training, and strategic planning firm in Austin, Texas.

Her specific skills include performing organization operations audits, professional facilitation, the design and delivery of chamber of commerce and economic development strategic plans, and board member development. She has extensive experience developing strategic plans for economic development organizations, chambers, local and state governments, associations, and other non-profits. She has designed and presented hundreds of training programs for elected officials, community leaders, adult and youth leadership groups, business owners, staff, and volunteers. Her programs are designed to improve operations and relations within organizations, as well as prepare communities to attract and retain quality businesses.

Alysia is an international public speaker. She has been a professional facilitator and trainer for 23 years, serving many communities worldwide and training over 1800 economic development & chamber professionals. She has led the public input process for numerous town hall meetings and public hearings for economic development and strategic planning projects. For five years, she served as a curriculum developer and instructor while a member of the faculty of the Georgia Academy for Economic Development, an 8-day regional training program encouraging multi-county collaboration throughout the State of Georgia. She has served as a curriculum developer and instructor at the Texas Basic Economic Development Course for the past 12 years. She is a member of the Association of Chamber of Commerce Executives (ACCE,) the Texas Economic Development Council (TEDC,) the Texas Chamber of Commerce Executives (TCCE,) and serves on the board of directors of the Texas Downtown Association (TDA.) She has completed the Program on Negotiation at Harvard Law School.

A native of Shreveport, Louisiana, Alysia graduated from Louisiana State University in Shreveport, where she earned a Bachelor of Science degree in Marketing. She is a 1994 graduate of the Basic Economic Development Course at Texas A&M University, a 1997 graduate of the Economic Development Institute (EDI) at the University of Oklahoma, a 2002 graduate of the U.S. Chamber of Commerce’s Institute for Organizational Management (IOM/Chamber Institute,) and a 2009 graduate of Community Development Institute (CDI.) Alysia earned her Professional Community & Economic Developer (PCED) certification in 2009 from the Community Development Council.

This workshop is $10 for members, $20 for non-members. Or package with our February Social Media workshop for additional savings.
Heart of Texas Events Center, Brady, TX
Date/Time Information:
Thursday, March 9, 2017, from 8:30am - 12:00pm
Contact Information:
For more information please contact us at 325-597-3491
$10.00 for Chamber of Commerce members or $20.00 for non members
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